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frequently asked questions

As we continue to finalize the transaction that will bring Pinnacle Entertainment to the Penn National and Boyd Gaming families, we are dedicated to making sure you receive all the latest mychoice news and updates throughout 2018.

We appreciate having you as a mychoice member and look forward to a very exciting year with you.

To help with any questions that you may have about the mychoice loyalty program, we have included a list of frequently asked questions below.

Are all mychoice locations owned by Penn National Gaming?
How do my tier points accumulate in mychoice in 2018?
Will rollover points be awarded in 2019?
Will there be changes to the mychoice program in 2019?
Will some of Penn National Gaming other locations be part of the loyalty program?
program and rewards
What is mychoice?
What are the tier levels and how do I move up the tier levels?
What happens if I lose my mychoice card?
If I lose my card, do I lose my benefits?
How do I earn tier points and mycash?
My mychoice card expired, can I still use it?
Will my points and mycash accumulate at all mychoice locations?
Will mycash expire?
Will an offer I received be available to me at any mychoice location?
How long after I upgrade can I book my Las Vegas, and Royal Caribbean benefit (when eligible)?
How do I get offers in the mail?
Why do I need a PIN (personal identification number)?
Why have my offers decreased?
account activation and login
How do I activate my online account?
Why did I receive an error message while activating my account?
How do I change my password if I have forgotten it?
Why do I need to validate my account?
How do I change the email address on my account?
How do I change the mailing address on my account?
myconnection
How do I access myconnection?
How do I send VIP services a message?
How do I send my host a message?
Why don’t I see my host in myconnection?
Are my myconnection messages private?
How do I change the default property in myconnection?
did we answer your questions?
If not please contact us here: submit your question.